illinois attorney general complaint


As consumers, we all have rights that protect us from unfair business practices and fraud. When we face an issue with a company or feel that our rights have been violated, we can turn to the Illinois Attorney General’s office for help. Filing a complaint with the Illinois Attorney General is a relatively straightforward process, but it can be intimidating if you have never done it before. In this guide, we will walk you through the steps you need to take to file a complaint and give you some tips on how to increase your chances of getting a resolution.

Gather important information

Before you file a complaint with the Illinois Attorney General’s office, you will need to gather some important information. This includes details about the company or individual you are filing against, the nature of the complaint, and any documents or evidence that support your case. Make sure you have a clear understanding of the issue and know exactly what you want to achieve by filing the complaint.

Determine the appropriate department

The Illinois Attorney General’s office has several departments that handle different types of complaints. When you file a complaint, it is important to direct it to the appropriate department. For example, if your complaint is related to consumer fraud, you will file it with the Consumer Fraud Bureau. If it involves a charity, you will direct it to the Charitable Trust Bureau. The Attorney General’s website lists all the different bureaus and their contact information, so be sure to check this before filing.

Follow the filing instructions

Once you have determined the appropriate department, you can file your complaint. The Attorney General’s website offers an online complaint form that you can fill out and submit. Alternatively, you can file by phone, email, or mail. Regardless of the method you choose, make sure you follow the instructions carefully. Provide as much detail as possible and attach any supporting documents. It is important to remember that the more information you provide, the easier it will be for the Attorney General’s office to investigate and resolve your complaint.

Wait for a response

After you file your complaint, the Attorney General’s office will review it and determine whether they will investigate. This process can take several weeks or even months depending on the complexity of the case. Once the office has completed its investigation, they will provide you with a response. This response may include a settlement offer, a recommendation for further legal action, or an explanation of why they cannot take any further action.

Consider taking legal action

If you are not satisfied with the outcome of your complaint, you may want to consider taking legal action. The Attorney General’s office can provide you with information about your legal options, but ultimately you will need to decide how to proceed. This may involve hiring a private attorney or filing a lawsuit on your own.


Filing a complaint with the Illinois Attorney General’s office is an important step in protecting your rights as a consumer. By following the steps outlined in this guide, you can increase your chances of getting a resolution to your complaint. Remember to gather important information, determine the appropriate department, follow the filing instructions, and be patient while waiting for a response. If necessary, consider taking legal action. The Attorney General’s office is here to help, and by utilizing their resources, you can make sure that your complaint is taken seriously and addressed appropriately.

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